Refund policy

Shipping, Exchanges & Cancellations Policy

At Hoomans, all products are print-to-order, made specially for you. This helps us reduce waste and create thoughtfully. Because of this, we follow the policy below.

Final Sale Collections

Some of our collections are sold as final sale. Right now that is the For The Indies collection, our collaboration with Humane World for Animals India.

On anything in a final sale collection:

  • There are no returns, and no store credit in place of a return.
  • There are no size exchanges, free or paid.

This is because the profits from this collection go to Humane World for Animals India. The collection page says so, every product page in it says so, and it is shown again just above Add to cart.

So please check the size chart before you order. It is on every product page, next to the size buttons. If you are between sizes or not sure which to pick, email hello@hoomans.in or WhatsApp us on +91 83419 37921 before you order. We would much rather help you get it right than leave you stuck with the wrong size.

What we do still cover. If a final sale item arrives with a manufacturing defect, or we ship you the wrong item or the wrong size, we replace it. Email hello@hoomans.in within 5 days of delivery with your order number and clear photos.

Cancellations are unchanged. Any order, including a final sale one, can still be cancelled within 2 hours of placing it.

Everything below applies to the rest of the catalogue.

Shipping

  • Orders are printed and dispatched within 2 to 4 business days.
  • Most orders are delivered 4 to 8 days after you place them. Remote pin codes can take longer.
  • Once dispatched, you will get tracking details by email and WhatsApp.
  • If you need an order by a specific date, email hello@hoomans.in before you place it and we will tell you honestly whether we can make it.

Exchanges (Free, Size Issues Only)

We offer free exchanges for sizing issues within 5 days of receiving your order.

To request an exchange: 📩 Email hello@hoomans.in within 5 days of receiving your order, mentioning:

  • Order number
  • Reason for exchange
  • Clear pictures of the product received

Exchange eligibility:

  • Product must be unused, unwashed, and unaltered
  • Tags and original packaging must be intact

Once approved, we will arrange the exchange at no additional cost.

This does not apply to final sale collections. See Final Sale Collections above.

Self-Ship for Exchanges (If Pickup Is Not Serviceable)

In some pin codes, we may not be able to arrange a reverse pickup. If that's the case, we'll let you know and request you to self-ship the product to us using any courier partner of your choice.

To keep things fair:

  • We will credit ₹150 to your store credits, or
  • ₹100 to your bank account, whichever you prefer

To claim the shipping reimbursement, share the courier receipt along with your exchange request to 📩 hello@hoomans.in. Reimbursement will be processed within 3 to 5 business days of us receiving the product.

📦 Ship to: Villa 170, Gardenia Grove Villas, Ramky Discovery City, Lemur Road, Hyderabad 501359, Telangana, India

Returns & Refunds

Due to the print-to-order nature of our products, we do not offer cash refunds.

However, if you're genuinely unhappy with your product, we've got you:

  • Reach out to us at 📩 hello@hoomans.in within 5 days of receiving your order
  • Share your order number and a brief reason for your dissatisfaction
  • Our team will review your request and, if approved, issue a full refund as store credits

Store credits can be used on any future order on hoomans.in. No expiry, no hassle.

Final sale collections are excluded from returns and store credit. See Final Sale Collections above.

We strongly encourage you to:

  • Check the size chart carefully
  • Review product images and descriptions before placing your order

If you need help choosing the right size or product, please reach out before ordering. We're happy to help.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please email hello@hoomans.in within 48 hours of delivery with:

  • Your order number
  • Clear photos/videos of the issue

Once verified, we will arrange a replacement at no extra cost.

Cancellations

  • Orders can be cancelled within 2 hours of placing the order.
  • You can opt for a store credit or exchange once cancelled successfully.

Prepaid Orders & RTO (Return to Origin)

If a prepaid order is returned due to customer unavailability, we can reship the order once it reaches us.

Need Help?

For all exchange or support-related queries, please email 📩 hello@hoomans.in