At Hoomans, all products are print-to-order, made specially for you. This helps us reduce waste and create thoughtfully. Because of this, we follow the policy below.
Shipping
Orders are shipped within 2–4 business days.
Delivery timelines may vary based on location.
Tracking details will be shared via email once shipped.
If you need rush delivery, please reach out to us before placing your order and we'll try our best to help.
Exchanges (Free – Size Issues Only)
We offer free exchanges for sizing issues within 5 days of receiving your order.
To request an exchange: 📩 Email hello@hoomans.in within 5 days of receiving your order, mentioning:
Order number
Reason for exchange
Clear pictures of the product received
Exchange eligibility:
Product must be unused, unwashed, and unaltered
Tags and original packaging must be intact
Once approved, we will arrange the exchange at no additional cost.
Self-Ship for Exchanges (If Pickup Is Not Serviceable)
In some pin codes, we may not be able to arrange a reverse pickup. If that's the case, we'll let you know and request you to self-ship the product to us using any courier partner of your choice.
To keep things fair:
We will credit ₹150 to your store credits, or
₹100 to your bank account — whichever you prefer
To claim the shipping reimbursement, share the courier receipt along with your exchange request to 📩 hello@hoomans.in. Reimbursement will be processed within 3–5 business days of us receiving the product.
📦 Ship to:(add your Hyderabad address here)
Returns & Refunds
Due to the print-to-order nature of our products, we do not offer cash refunds.
However, if you're genuinely unhappy with your product, we've got you:
Reach out to us at 📩 hello@hoomans.in within 5 days of receiving your order
Share your order number and a brief reason for your dissatisfaction
Our team will review your request and, if approved, issue a full refund as store credits
Store credits can be used on any future order on hoomans.in — no expiry, no hassle.
We strongly encourage you to:
Check the size chart carefully
Review product images and descriptions before placing your order
If you need help choosing the right size or product, please reach out before ordering. We're happy to help.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please email hello@hoomans.in within 48 hours of delivery with:
Your order number
Clear photos/videos of the issue
Once verified, we will arrange a replacement at no extra cost.
Cancellations
Orders can be cancelled within 2 hours of placing the order.
You can opt for a store credit or exchange once cancelled successfully.
Prepaid Orders & RTO (Return to Origin)
If a prepaid order is returned due to customer unavailability, we can reship the order once it reaches us.
Need Help?
For all exchange or support-related queries, please email 📩 hello@hoomans.in
